Our published hours when our sales team are at hand are as follows.
Monday - Friday: 9am - 11pm
Saturday and Sunday: 8am-11.30pm
These are the times when you are guaranteed to get a response in the same day, although our target response time is within 1 hour.
You can still submit support requests outside of these times, but you may not get a response until the next morning. If it is an emergency request and you can't see your website or send/receive emails, please call our telephone number (see below) and you will be put through to one of our 'on-hand' support team.
Telephone Number: 01223 8522 52/36
- 1 Users Found This Useful
Related Articles
For how many years have you offered webhosting services?
Since PrimeXeon began, in early 2007 many advances and improvements have taken place to ensure...
Do you offer custom plans apart from the ones available on your website?
Yes, we do offer custom plans for all type of hosting accounts. Contact our sales department to...
Do you increase your hosting prices?
No, we never increase our hosting service fees as long as your account has been in good standing...
Do you offer free trial or money back guarantee?
We offer a 5 day free trial upon request and we do provide 30 day money back guarantee after the...
How long will it take to set up my hosting account?
Your account is instantly activated when payment is received. This does not include VPS and...
